Electrical Revolution: CSRD Ratings for DISCOMs

What is CSRD rating?

The CSRD rating is a consumer service for rating of DISCOMs.

Purpose of CSRD rating

It is important that the level of service to the customers is monitored and improved. The ministry of power, government of India has brought electricity rights of consumers rules in order to empower the consumers.

In order to focus of serving the people, the ministry of power, government of India has been publishing the report on consumer services rating of DISCOMs for the last two years.

To encourage DISCOMs to address their existing gaps and learn through best practices adhered to by other DISCOMs

Key parameters for CSRD Ratings

There are 23 pre identified sub parameters across 4 key parameters which are evaluated individually in subsequent sections.

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CSRD Ratings 2022 - 23

A+ DISCOMs	Delhi	BRPL, BYPL, TPOOL
A+ DISCOMs	Uttar Pradesh	NPCL
B+ DISCOMs	Assam	APDCL
	Bihar	SBPDCL
	Goa	GOA PD
	Gujarat	MGVCL, UGVC, DGVCL
	Haryana	UHBVNL, CESCOM
	Karnataka	KSEBL
	Kerala	MPMKVVCL, MPPAKVVCL, MPPOKKVCL
	Madhya Pradesh	TPCL
	Maharashtra	TPCL
	Odisha	TPCOOL, TPNOOL, TPWOOL
	Punjab	PSPCL
	Rajasthan	AVVNL
	Uttarakhand	UPCL
	Uttar Pradesh	KESCO
	West Bengal	WESEDCL